Shipping Policy
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping Rates & Estimates
Standard Shipping: USD $5.99 (Estimated delivery time: 30 business days). Shipped via UPS.
Free Standard Shipping: For orders over $59.00. For customers who need their orders faster, we offer Expedited Shipping within the United States. Delivery Time:1-2 business days.Cost: $15.00 USD.We typically process and ship orders within 1–3 business days. Delivery usually takes 3–5 business days after shipment.
3. International Shipping
We currently offer international shipping to the United States, Canada, the UK, and Australia. Shipping charges for your order will be calculated and displayed at checkout.
4. Customs, Duties, and Taxes
Collective Home is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.
Collective Home is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.
5. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
6. Damages
Collective Home is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact us immediately so we can assist you in filing a claim with the shipment carrier. Please save all packaging materials and damaged goods before filing a claim.
Collective Home is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact us immediately so we can assist you in filing a claim with the shipment carrier. Please save all packaging materials and damaged goods before filing a claim.
7.Other Quentions
If you have any questions regarding your shipment, please feel free to email： online@singsong.com.cn. Or send us a message via our Shopify Inbox. Our team is committed to assisting within 24 hours.